Kindly refer to the below queries and if you need additional help
Frequently Asked Questions (FAQs)
Orders and Payments
Q: How do I place an order?
A: Browse our collection, select your preferred design and size, and click “Add to Cart.” Once ready, proceed to checkout and complete the payment process.
Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, and secure payment gateways.
Q: Is cash on delivery available?
A: Currently, we do not offer cash on delivery. All orders must be prepaid.
Q: How can I track my order?
A: After your order is dispatched, we’ll send you an email with the tracking details. You can also track your order using the link provided.
Shipping and Delivery
Q: Are there any delivery charges?
A: No, delivery charges are included in the product price.
Q: How long does delivery take?
A: Orders are typically delivered within 5–10 business days.
Q: Do you deliver to all parts of India?
A: Yes, we deliver to all serviceable pin codes across India. If your location isn’t covered, we’ll inform you during the checkout process.
Products
Q: What sizes are available?
A: We offer sizes ranging from Medium (M) to Extra Large (XL). Size details are available in the size chart on the product page. We will be adding more sizes soon.
Q: Will the t-shirt design look exactly like the images?
A: We strive for accuracy, but slight variations in color and print may occur due to screen settings or printing techniques.
Q: Can I customize the designs?
A: Yes, you can. Just send your details and design to us in the customized T-shirt section.
Returns and Refunds
Q: Do you accept returns?
A: No, we do not accept returns. All sales are final. For defective or incorrect products, please contact us at threadcultweb@gmail.com with a photo of the issue.
Q: What should I do if I receive a damaged or incorrect product?
A: Please email us at threadcultweb@gmail.com within 48 hours of delivery with your order details and photos of the product.
Account and Privacy
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to save your preferences and help us understand your needs and will be easier for us to connect in case of any help.
Q: Is my personal information secure?
A: Absolutely. Your data is encrypted and protected under our Privacy Policy. We do not share your information with third parties.
Contact Us
If you need further assistance, please reach out to us:
- Email: threadcultweb@gmail.com
- Phone: +919978875887
- Contact Form: https://threadcultstore.odoo.com/contactus
Quick Links
Troubleshooting Tips
Q: I didn’t receive an order confirmation email.
A: Check your spam folder. If it’s not there, contact us at support@threadcultstore.com.
Q: My payment failed. What should I do?
A: Ensure your internet connection is stable and retry. If the issue persists, try a different payment method or contact us for assistance.